Matthew Hendricks

Knowledge Management Specialist & Web Developer

15+ years of experience in technical communications and web development.

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Exceptional track record in enhancing knowledge sharing, reducing response times, and leading pivotal technology migrations for high-caliber enterprises and MSMEs.
Adept at creating actionable, user-centric documentation that empowers and educates.
Pioneered an innovative portfolio comprising predictive analytics and Jamstack projects, further establishing my expertise in product management, customer development and user focused design.

2023 January - Present

Freelance — Remote - Mountlake Terrace, WA

Orchestrated the MVP launch of "Optimizer0" with innovative algorithm-based features to demystify wealth management.
Led transformative Jamstack projects, elevating product blogs and documentation sites for optimal user engagement.
Deployed inclusive design strategies, heightening accessibility and user retention across digital platforms.

2021 October - 2022 June

Privacy Dynamics — Seattle, WA

Developed and managed a new documentation website, implementing a JavaScript framework, designing graphics, and managing Netlify hosting.
Engaged with early-stage customers to address technical queries about privacy solutions for the modern data stack.
Troubleshot UX and QA issues in collaboration with the engineering team.

2019 April - 2020 June

Microsoft, Premera Blue Cross — Seattle, WA

Authored critical Office 365 support documentation under tight deadlines amidst the COVID-19 pandemic, enhancing the knowledge sharing between support staff and facilitating the transition to remote work for global teams.
Streamlined internal knowledge transfer using git and markdown, maintaining a stringent low error rate in high-stakes environments.

2017 April - 2018 December

Ookla — Seattle, WA

Curated tailored help content for Ookla's Speedtest Custom, guiding over 1200 ISPs in transitioning from Flash to JavaScript technologies.
Promoted an improved customer support framework through the meticulous development of a comprehensive documentation website.

2010 May - 2017 April

NinjaTrader — Denver, CO

Crafted an extensive 700-page help guide, boosting the operational efficiency of 60,000+ traders using the NinjaTrader platform.
Administered advanced training for a technical support team of 30, focusing on algorithmic trading, while maintaining rigorous knowledge management practices.

Laramie County Community College — Cheyenne, WY

2005-09-01 - 2006-12-01